Refund Policy

VitallPure® Return & Refund Policy

Last Updated: 09/27/2025

Thank you for shopping with VitallPure®. Our Return and Refund Policy is designed to provide a clear, fair, and transparent experience for all customers. Please review the guidelines below regarding eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions regarding returns or refunds, please contact us:

Email: suport@vitallpure.com
Address: 350 Fifth Avenue, New York, NY 10118, USA

Policy Overview

• Return Period: 14 days from the delivery date

• Refund Processing Time: Up to 10 business days after the returned item is received

• Return Shipping Costs: Covered by the customer unless the item is defective, damaged, or incorrect

Order Cancellations

You may cancel your order within two hours of purchase by contacting our support team.
If your order has already shipped, please follow the Return Instructions below.

Return Conditions

We accept returns under the following conditions:

Return Window

Items must be returned within 14 days of delivery.

Item Condition

Returned items must be:

• Unused

• Unopened

• In original packaging

Proof of Purchase

A receipt or valid order number is required for all returns.

Exceptions

The following items cannot be returned once opened:

• Health or hygiene-sensitive supplements

• Personalized or custom-made products

Return Instructions

1. Contact Support
   Email suport@vitallpure.com with your order number, reason for return, and photos if applicable.

2. Receive Authorization
   Our team will review your request and issue a Return Authorization with instructions.

3. Package the Item Securely
   Ensure all original packaging and tags are included.

4. Ship the Item
   Use a reliable carrier with tracking.
   Return shipping costs are the customer's responsibility unless the item is defective or incorrect.

Refund Policy

Approval

Once your return is received and inspected, you will be notified within 7 business days regarding approval or denial.

Processing

Approved refunds will be issued to your original payment method within 10 business days.
(Your bank or card provider may require additional time to post the refund.)

Confirmation

You will receive a confirmation email once your refund has been processed.

Exchange Policy

We offer exchanges only for:

• Defective items

• Incorrect items received

If you ordered the wrong item, size, or variant, please complete the return process and place a new order.

Exceptions & Special Cases

Defective or Damaged Items

Report defects or damage within 48 hours of delivery.
We will cover return shipping and offer a replacement or refund.

Incorrect Product

If the wrong product is delivered, return shipping is fully covered by us. We will send the correct item promptly.

Lost Packages

If your package does not arrive within the estimated timeframe, contact us to initiate a carrier investigation.

Processing Times

• Return Must Be Initiated: Within 14 days of delivery

• Inspection Time: Within 7 business days after we receive the item

• Refund Issuance: Within 10 business days after inspection

Return Shipping Address

All approved returns should be mailed to:

VitallPure®
350 Fifth Avenue
New York, NY 10118
USA

Contact Us

If you need help with a return or refund, feel free to contact us:

Email: suport@vitallpure.com
Address: 350 Fifth Avenue, New York, NY 10118