Refund Policy

VitallPure® Return & Refund Policy
Last Updated: 09/27/2025

Thank you for shopping with VitallPure®. Our Return and Refund Policy is designed to make your experience smooth and transparent. Please review the guidelines below regarding eligibility, processes, and timelines for returns, refunds, and exchanges.

Scope and Contact Information

For questions about returns and refunds, please contact us:

• Email: suport@vitallpure.com
• Address: 12 Paya Lebar Road, #07-01, Paya Lebar Square, Singapore 409051

Policy Overview

• Return Period: 14 days from the delivery date
• Refund Processing Time: 10 business days from receipt
• Return Shipping Costs: Covered by the customer, unless the product is defective or incorrect

Order Cancellations

You may cancel your order within two hours of purchase by contacting our support team. If your order has already shipped, please follow the Return Instructions below.

Return Conditions

We accept returns under the following conditions:

• Return Window: Items must be returned within 14 days of delivery.
• Item Condition: Items must be unused, unopened, and in their original packaging.
• Proof of Purchase: A receipt or order number is required for all returns.
• Exceptions: Certain items such as hygiene-sensitive supplements or personalized products cannot be returned once opened.

Return Instructions

1. Contact Support: Email suport@vitallpure.com with your order number, reason for return, and any supporting photos if applicable.
2. Receive Authorization: Our team will review your request and provide a return authorization with instructions.
3. Package Securely: Ensure the item is safely packaged with all original tags and packaging.
4. Ship the Item: Use a reliable carrier with tracking. Return shipping costs are covered by the customer, unless the product is defective or incorrect.

Refund Policy

• Approval: Once we receive and inspect your return, you will be notified of approval or denial within 7 business days.
• Processing: Approved refunds will be issued to your original payment method within 10 business days. Your bank or card provider may require additional time to post the refund.
• Confirmation: A confirmation email will be sent once your refund is processed.

Exchange Policy

We offer exchanges for defective or incorrect items. Contact us within 14 days of delivery to initiate an exchange. If you ordered the wrong size or product, please follow the return process and place a new order for the correct item.

Exceptions and Special Cases

• Defective or Damaged Items: Report within 48 hours of delivery. We’ll arrange a return at no cost and offer a replacement or refund.
• Incorrect Product: If you receive the wrong product, we’ll cover return shipping and send the correct item promptly.
• Lost Packages: If your package does not arrive within the estimated timeframe, contact us to start a carrier investigation and resolution.

Processing Times

• Return Window: Returns must be initiated and shipped within 14 days of receipt.
• Inspection Period: Returns are inspected within 7 business days after arrival.
• Refund Issuance: Refunds are processed within 10 business days after inspection.

Return Shipping Address

Approved returns should be sent to:
VitallPure®
12 Paya Lebar Road, #07-01, Paya Lebar Square
Singapore 409051

Contact Us

If you have questions or need assistance with a return or refund, please contact us:

• Email: suport@vitallpure.com
• Address: 12 Paya Lebar Road, #07-01, Paya Lebar Square, Singapore 409051