VitallPure® Shipping Policy

Who We Are

VitallPure® (“we,” “us,” “our”) operates the website vitallpure.com (the “Site”). Our priority is to provide a smooth, reliable, and transparent shipping experience for all customers. Please review the details of our U.S. shipping process below.

Shipping Costs

• Free Shipping: We offer free standard shipping on all U.S. orders.

• Delivery Area: We currently ship to all 50 U.S. states, Washington D.C., and select international destinations.

• Future Expansion: We plan to expand shipping to additional countries soon.

Order Processing Time

• Processing Time: Orders are processed within 1–2 business days, Monday through Friday.

• Cut-off Time: Orders placed before 5:00 PM (EST) are processed the same day. Orders placed after this time are processed the next business day.

• Non-Processing Days: We do not process orders on weekends or U.S. federal holidays.

Delivery Time

Estimated delivery timeframe after processing:

• Standard Shipping (Free): 5–7 business days

• Expedited Shipping: 2–4 business days (if available at checkout)

Delivery times may vary depending on carrier delays, weather conditions, or customs clearance for international orders.

Shipping Process

• Courier Services: We ship using trusted U.S. and global carriers such as USPS, UPS, FedEx, and DHL.

• Tracking Information: Once your order ships, you will receive an email with your tracking number and a link to track your package in real time.

Lost or Damaged Items

Damaged Orders

If your order arrives damaged, please contact us at suport@vitallpure.com within 48 hours of delivery.
Provide photos of the product and packaging so we can resolve the issue quickly.

Lost Orders

If your package is lost in transit, contact us immediately.
We will open an investigation with the carrier and, if confirmed lost, arrange a replacement or other suitable solution.

Contact Us

If you have any questions or concerns about this Shipping Policy, please contact our support team:

VitallPure®
350 Fifth Avenue
New York, NY 10118
United States

Email: suport@vitallpure.com
Hours: Monday to Friday, 9:00 AM – 6:00 PM (EST)